Sales Terms & Conditions

ART. 1 GENERAL INFORMATION
The products present on the LISANZA web site and identified by the symbol are sold by LISANZA Maglificio Lisanzese S.p.A. (from this moment referred to as “LISANZA”), via Angera 60, 21018 Sesto Calende (va) – Italy, VAT and Company number 00189100126.

ART. 2 REGISTRATION
In order to place your orders, you may register to the website. During the registration process, you will be asked to provide your personal data and your contact details – such as your e-mail address – and further useful information, as well as – if agreed to – the consent to receive commercial information.
At the end of the practice, you will be asked to choose your username and password, the use of which will make it easier to access www.lisanza.it and use its services; they will also allow you to receive information regarding ongoing promotions.
For Italian customers only: for information on the treatment of your personal data, please check the privacy section.

ART.3 – ORDERS AND ACCEPTANCE
The orders can be formalized only at the end of the on line purchase practice, during which you will be requested to provide useful information for processing the order (payment method, delivery, etc.).
For every placed order, you will receive an e-mail containing the order confirmation.
LISANZA can refuse the order if part of the necessary information is incomplete or inconsequent, if the goods are out of stock or if there was a previous episode of insolvency.
LISANZA reserves the right to verify the authenticity of the order and is confident in your cooperation.

ART. 4 – PRICES
The prices indicated on the web site are displayed in euro (€) and are inclusive of the VAT percentage in force for the goods in question at the moment of the order.
The Total Order Price displayed at the end of the purchase process includes the shipping charges and the additional taxes, if any. Prices may change for reasons resulting or not from LISANZA own will. Notwithstanding the above, the price of the products will be that listed on the site www.lisanza.com at the moment of the order.

ART.5 – PAYMENT METHODS
Payment for the Products purchased on www.lisanza.it can be made by credit card, PayPal and Advance Bank Transfer.

ART.6 – WARRANTY OF THE PRODUCTS
The products’ warranty conditions take effect from the delivery date, without prejudice to the rights granted to the consumer.

ART.7 – SHIPMENT COSTS
Shipment costs are subject to variations depending on the delivery address. The customer can check the total amount to pay for the shipment before confirming the purchase: once the products and the destination are selected, the cart will be automatically updated and will display the amount to be paid.


ART.8 – DELIVERY
LISANZA undertakes to deliver the products ordered by courier, at the relevant address, within 7 working days from receipt of payment. LISANZA shall not be held responsible for any delay in the delivery schedule or for damages caused by the late or non delivery by the courier, as LISANZA responsibility ends when the goods are handed over to the courier.
However, LISANZA undertakes to take note of any failure or delay in the delivery of its products through its dedicated Customer Service and, if it applies, to act as required by law.
As to the processing of products damaged during transportation, any liability shall be charged to the express courier who handled the delivery.
LISANZA does not organize shipments to PO Boxes. If the goods are not collected or not delivered because of events not depending on LISANZA or on the Courier, the shipping charges and the return of the purchased products shall be borne by the customer.

ART.9 – RETURN POLICY
If the Customer is not satisfied with his/her purchase he/she should exercise the right of withdrawal within 14 days. He/she has to inform Lisanza by sending an e.mail to the following address contdue@lisanza.it . Furthermore, the Customer must return the product to LISANZA within 14 days, shipping it to the address above, in its original packaging, at his/her own expenses and under his/her own responsibility. LISANZA will then proceed with the refund of the product value, upon its reception and provided it is intact.

LISANZA shall not be held responsible for any damage or theft/loss of the goods returned if the shipment is not registered.
Provided the requirements above are complied with, LISANZA will refund the Customer with the amount he/she paid within 14 days from the return shipment date by the Customer. The money will be refunded by bank transfer or by credit card/Paypal.
The refund amount may be reduced in the following cases acknowledged by LISANZA: missing external packaging and/or original packing; missing components of the product; any damage not due to transportation; misuse of the product.

ART.10 – ODR – ONLINE DISPUTE RESOLUTION

“According to art. 14 of the Regulations 524/2013, we inform our customers that in the event of a dispute they can also submit their complaint using the EU ODR (Online Dispute Resolution)

The Online Dispute Resolution website is an official website managed by the European Commission and dedicated to helping consumers and traders resolve their disputes pertaining to online sales out-of-court.