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FAQ

DO YOU NEED HELP?

We are at your disposal for any question

ORDER STATUS

No, you can use these contact details for any questions about purchases made on this site.

Before shipping you can contact us to ask for change the order by communicating the purchase data to us.

Once the order has been shipped, you can no longer apply changes, but you can use the return procedure once you receive it.

You will receive communications by email after the completion, shipment and delivery of the order.

If you've created an account, you can also check the order status by going to your profile and selecting the Orders entry.

PAYMENTS AND DATA SECURITY

All the information entered on our site is processed in accordance with the GDPR: here you can consult all the ways in which they will be used and your rights in this regard.

Yes. The entry of all personal and payment data takes place securely thanks to the Let's Encrypt digital certification system: you can check the security of a page at any time by checking if there is a closed lock next to the address in the navigation bar of your browser.

Payment information is processed by PayPal (credit card) or the bank where the transfer is made, maintaining the utmost confidentiality.

Payment is made by credit card through the PayPal circuit (Mastercard, Maestro, Visa, Aura, Discover, American Express, Poste Italiane) or by bank transfer.

PURCHASE

If you have a promo code you can enter it in your Cart, before clicking Proceed With The Purchase: just type it in the appropriate field and click Apply.

You can consult the following tables to find the most suitable size for you. If the purchased product is still uncomfortable to wear, you can request the return.

Corsetry

Size (band measurement)

CMITEUUS/UKES/FR
75/79II753490
80/84III803695
85/89IV8538100
90/94V9040105
95/99VI9542115

Cups (cups measurement)

ITBCDE
II85/8990/9495/100/104
III90/9495/99100/104105/109
IV95/99100/104105/109110/114
V100/104105/109110/114115/119
VI105/109110/114115/119120/124

Basin circumference

CMITUK/USES/FR
89/93II6/838
94/98III8/1040
99/103IV10/1242
104/108V12/1444
109/113VI14/1646

Knitwear

IIIIIIVVVI
cm4244464850
circonferenza seno9296100104108
vita7276808488
bacino9498102106110

No, registration on the site is optional. Creating an account, however, makes future purchases easier and faster because it prevents you from re-entering your data.

RETURNS AND REFUNDS

The amount spent on the purchase of the product is fully returned through the originally selected payment channel, within 14 days of the start of the return procedure. The shipping costs are borne by the customer.

Yes, within 14 days of delivery of the shipment, for any reason.
The shipping charge for the refund is borne by the customer.

Contact us to request a return and receive more information on how to return an order.

SHIPPING METHODS

Once we have entrusted your order to the courier you will receive an email with all the instructions for its tracking.

If you buy from EU countries the shipping costs for orders under € 250 are € 12, above that amount the shipment is free.

If you buy from non-EU countries the shipping costs are € 80

If you buy from Italy shipping costs for orders under € 150 are € 10, after that amount the shipment is free.

Once the package is delivered to our courier, the average delivery time in Italy is 24-48 working hours except for force majeure.

Outside Italy delivery times depend on the destination, contact us for more information.

For the deliveries we rely on GLS for Italy, UPS for international deliveries.