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Art. 1 – GENERAL INFORMATION
The products on the LISANZA pages identified with the symbol of the cart, are offered for sale by LISANZA MAGLIFICIO LISANZESE SPA (from now on indicated as LISANZA) Via Angera 60, 21018 Sesto Calende (VA), P.IVA, C.F. N. 00189100126.

Art. 2 – RECORDING
In order to place orders, you can register at the WWW.LISANZA.IT
Registration presupposes the release by the customer of the main information relating to: personal data, privacy, personal contact details – including the e-mail address – and other information useful for the successful purpose of registration, or, where given consent, the sending of commercial communications.
At the end of the procedure, the customer will have to choose his personal identification data: the username and password. The use of the username and password will facilitate the access and usability of the online services of WWW.LISANZA.IT as well as allow you to receive information related to promotions.
For information on the processing of personal data, please refer to the section: privacy

Art. 3 – ORDERS AND ACCEPTANCE
Orders can only be formalized to complete the online purchase process, where all the information useful for the fulfillment of the order (payment method, shipping, etc.) is required.
The moment of conclusion of the contract is the moment when the order sent electronically by the consumer is received on lisanza’s server.

LISANZA reserves the right to refuse the order both for the hypothesis of lack of the assumptions of truthfulness and authenticity of the order – for example incomplete or incongruous customer personal data, hypothesis of customer default already revealed in previous purchases on WWW.LISANZA.IT, and for the hypothesis of non-availability of the goods in stock.
In any case LISANZA reserves, trusting in the availability of the customer, the right to carry out verification activities about the authenticity and veracity of the order.

Art. 4 – PRICES
The prices of the products are expressed in euros (€) and are intended to include the Value Added Tax (VAT) in force for the respective product categories to which they belong.
The resulting total price at the end of the purchase process must include shipping costs and any additional sales taxes.
Prices may also change due to causes dependent on LISANZA or not.
Without prejudice to the above, the price of the products will be the one indicated on the WWW.LISANZA.IT at the time of the order.

Art. 5 – PAYMENT ARRANGEMENTS
The payment methods accepted for purchases on WWW.LISANZA.IT are:
Credit card, PayPal and Bank Transfer.

Art. 6 – PRODUCT WARRANTY
The conditions of guarantee of the products, without prejudice to the rights granted to the consumer pursuant to and for the effects referred to in art. 128 and following of legislative decree of 6 September 2005 n. 206 named – Consumer Code – start from the date of delivery.

Art. 7 – SHIPPING COSTS
Shipping costs may vary depending on the place of destination.
The customer can check the amount to be paid for the shipment before confirming his purchase: once the products have been chosen and the destination selected, the cart automatically updates with the amount to be paid.

Art. 8 – DELIVERY
LISANZA undertakes to deliver the products ordered by the Customer by Express Courier, to the address reported by the same during the registration of the order data, within 7 working days of payment.
Any delays in deliveries may not be blamed, nor attributable, on LISANZA. Nor in any way can lisanza be charged for damages caused by Corriere Espresso, in relation to the delay or non-delivery, meaning the contract perfected with the delivery of the goods to the Courier himself.
With regard to the treatment of damaged products during transport, all responsibility is to be attributed to Corriere Espresso who handled the delivery.
You do not accept shipments at Post Boxes.
In case of non-collection of the goods or non-delivery by event not attributable to LISANZA or the Courier, the shipping and return costs of the purchased products are borne by the Customer.

Art. 9 – RIGHT OF WITHDRAWAL
The Customer may exercise the right of withdrawal within the peremptory period of 14 working days from the date of receipt of the purchased goods. Within the above deadline, notice must be sent to contdue@lisanza.it
At the same time as exercising the right of withdrawal, the Customer must return the product within 14 days to LISANZA, at the address just mentioned, intact in all its parts and at its own expense and under its own responsibility. LISANZA will refund, for the value of the purchased asset, following the actual receipt of the same at its warehouses after verification of the integrity of the returned product. In particular, the refund is subject to the following requirements:
The right of withdrawal applies to the product purchased in its entirety; it is not possible to exercise the right of withdrawal only on a part of the products (e.g. accessories). In the event of an offer consisting of the combination of multiple products (bundles), the entire package must be returned. It is expressly provided that the return costs are borne by the Customer; the shipment, up to the certificate of receipt, is under the complete responsibility of the Customer. LISANZA is not liable in any way for damage or theft/loss of goods returned with uninsureed shipments. Upon arrival in the warehouse, the product will be examined to assess any damage or tampering not resulting from the transport.
If the above requirements are met, LISANZA will refund to the Customer the amount already paid, in the shortest possible time and in any case no later than 14 days (by bank transfer or refund by credit card / paypal) from the date of shipment of the asset by the customer.
A reduction in value shall apply to the refund in cases where LISANZA is found to be missing: the lack of the outer packaging and/or the original packaging; the absence of integrating elements of the product; damage to the product for reasons other than its transport, the improper use of the product.

Art. 10 – ODR TROUBLESHOOTING

In accordance with Art. 14 of Regulation 524/2013 informs the user that in the event of a dispute he can file a complaint through the ODR platform.

The ODR allows the resolution of the dispute through the use of an online platform managed by the European Commission, specifically dedicated to e-commerce.

The ODR platform is an access point for users who wish to resolve out-of-court disputes arising from sales or online service contracts. The dispute will be handled by a special body, with a fast procedure (90 days), free of charge or at a minimum cost and without the need to be assisted by a lawyer.
As part of these procedures, the parties may decide to withdraw at any time, may always and in any case decide to apply to the court for the protection of their rights and are not obliged to accept or follow the solution proposed by the resolution body. However, the speed and low cost of the procedure, can be a good alternative to the long and more expensive cause, however possible in case the ODR procedure does not work.